Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit and debit card payment.We accept Visa, Mastercard, Solo and Switch and Delta. We do not charge for any item until it is ready to ship. All prices include VAT.

You have 7 days from receipt of goods to cancel your order without reason (Consumer Protection (Distance Selling) Regulations 2000) You will be responsible for the cost of return and safe return of any product purchased after which a refund of the purchase price will be made in full, unless the goods have been mis-used, opened, or are in a condition that warrants the product non-saleable.

In the event that you need to make a complaint about our service and/or product/s, just make contact with us in anyway convenient to you. We will acknowledge your complaint within 48 hours and you will be appointed a specific contact who will follow your complaint through to its conclusion. Our standard guarantees apply to complaints and our internal policies do not affect your statutory rights as a consumer.

All orders possible are shipped daily. Our shipping rates are calculated by weight and will be made aware to you in the checkout phase of your shopping. Typical rate for a single racket via 1st Class Recorded Delivery: £3.95.

We understand that delivery time is of the utmost importance. All our orders are shipped daily using either Royal Mail 1st Class, Recorded Delivery, Special Delivery or Courier depending on the items.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The Actinic security system we utilise is approved by SafeBuy and many of the High Street Banks.

The above does not affect your statutory rights as a consumer.